{"id":853,"date":"2018-05-24T15:11:52","date_gmt":"2018-05-24T15:11:52","guid":{"rendered":"http:\/\/sonusbenefits.com\/?p=853"},"modified":"2018-05-24T15:31:48","modified_gmt":"2018-05-24T15:31:48","slug":"rethinking-performance-management","status":"publish","type":"post","link":"https:\/\/sonusbenefits.com\/rethinking-performance-management\/","title":{"rendered":"Rethinking Performance Management"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">No organizational investment offers a better potential ROI than the one we make into our employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And so we offer great benefits, flexible schedules, and a fantastic working environment. We work hard to attract and retain the best people. But once we have them, we often drop the ball when it comes to managing their performance. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019ve built a strong culture of trust and accountability, you might be tempted to think performance management isn\u2019t an issue. But even the best employees can fall into ruts or develop habits that aren\u2019t working. And even some of the best managers can fail to see it happening, or feel unsure about how to handle it.<\/span><\/p>\n<h3><b>It\u2019s complicated<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As with most issues involving human beings, the reasons employees underperform can be complex and diverse. Arguably, very few people go to work every day wanting to do a bad job.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most people really want to be high performers, but find obstacles in their way. Here are some common performance roadblocks:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ineffective training<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">poor communication<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">lack of accountability<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">confusion about expectations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">unhealthy workloads<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">unrealistic goals<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">low morale<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">illness and\/or personal issues<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As you can see by this list, there is no quick fix or silver bullet for addressing any of these issues. But with dedication and follow-through, it can be done.<\/span><\/p>\n<h3><b>How to tackle performance management<\/b><\/h3>\n<h4><b>1.) Improve communication<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Supervisors tend to have complete clarity about what is important, but often they haven\u2019t effectively shared those details with their direct reports. For key goals and tasks to get accomplished consistently and well, everyone needs to be on the same page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clarify with each employee the 3-5 most important outcomes they are responsible for, why they matter, and how their work fits into the bigger picture. Let them know their performance will be measured against these items on a regular basis.<\/span><\/p>\n<h4><b>2.) Track progress and results<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">It\u2019s impossible to hold anyone accountable if no one is keeping track of what\u2019s happening. Define your indicators of success and make them easily trackable, for both supervisors and employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Making managers responsible for all performance monitoring can put team members on the defensive. Besides, no one should be more interested in successful performance than your employees themselves. Allow them to track (or have access to) their own data and report progress to their supervisor.<\/span><\/p>\n<h4><b>3.) Address things quickly<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Very few people enjoy awkward conversations. And yet we often let things go until that becomes the case. Little things become big things. And before you know it, what could have been an easy conversation becomes a dreaded one.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When dealing with performance issues at work, think about using the airport security motto: If you see something, say something. Don\u2019t ignore red flags. Check-in with staff regularly and have discussions as soon as a potential problem starts to emerge. That way, you can keep your conversations, and your performance management issues, from becoming threat level red. <\/span><\/p>\n<h4><b>4.) Make time for it<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">This might be the hardest thing of all. Busy supervisors often feel like they don\u2019t have time to manage. But if you don\u2019t have time to manage the little things, how will you ever find time to fix the bigger problems and issues that will eventually come of them?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Get out your calendar and start building time into your schedule now. Plan far enough ahead that your performance management time gets booked before anything else. Schedule time with employees to review indicators and data, and discuss potential issues that either of you see emerging. Resist the temptation to cancel or reschedule these meetings due to \u201cmore important\u201d things that come up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After all, few things will drive business more than having a staff full of happy, focused, and productive, employees.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>No organizational investment offers a better potential ROI than the one we make into our employees. And so we offer great benefits, flexible schedules, and a fantastic working environment. We work hard to attract and retain the best people. But once we have them, we often drop the ball when it comes to managing their&#8230;<\/p>\n","protected":false},"author":6,"featured_media":854,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_mi_skip_tracking":false},"categories":[5],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.12 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rethinking Performance Management - Sonus Benefits<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sonusbenefits.com\/rethinking-performance-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rethinking Performance Management - Sonus Benefits\" \/>\n<meta property=\"og:description\" content=\"No organizational investment offers a better potential ROI than the one we make into our employees. 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